Your questions, answered.
How are the Herbal Fruit Teas Made?
All our herbal fruit teas are carefully handcrafted. The process includes:
Thoroughly cleaning each ingredient
Slicing the fruits, herbs, and spices
Dehydrating to preserve flavor and nutrients
Blending and packaging the mix with no added preservatives or caffeine.
This process ensures you get the purest, most natural tea experience
Thoroughly cleaning each ingredient
Slicing the fruits, herbs, and spices
Dehydrating to preserve flavor and nutrients
Blending and packaging the mix with no added preservatives or caffeine.
This process ensures you get the purest, most natural tea experience
How Are the Cold-Pressed Juices and Elixirs Made?
Our cold-pressed juices and elixirs are produced with the Hummingbird Pro XL engineered by Goodnature, an NSF Certified juicing machine. This ensures optimal extraction of nutrients and pure, fresh flavors in every bottle.
What Ingredients Are Used in Samira Soothes Products?
We believe in using only the purest, ethically sourced ingredients. Our products contain a blend of fresh herbs, fruits, vegetables, and spices. We pride ourselves on being additive-free—no artificial preservatives, sugars, or chemicals in anything we make.
Are Your Products Vegan and Gluten-Free?
Yes, all of our products are 100% vegan and gluten-free. We’re committed to providing wellness products that are accessible to a wide range of dietary needs.
How Do I Store My Herbal Teas and Elixirs?
Herbal Fruit Teas:
These have a long shelf life due to the dehydration process. They can be stored in a cool, dry place (like your tea caddy) for up to one year.
Cold-Pressed Juices and Elixirs:
Store these in the refrigerator in their closed bottles until ready to consume. Be sure to follow the Best By date on the packaging for optimal freshness. For extended shelf life, cold-pressed juices can also be frozen. Simply thaw in the refrigerator before enjoying.
These have a long shelf life due to the dehydration process. They can be stored in a cool, dry place (like your tea caddy) for up to one year.
Cold-Pressed Juices and Elixirs:
Store these in the refrigerator in their closed bottles until ready to consume. Be sure to follow the Best By date on the packaging for optimal freshness. For extended shelf life, cold-pressed juices can also be frozen. Simply thaw in the refrigerator before enjoying.
How Long Will It Take for My Order to Arrive?
Cold-Pressed Juices and Elixirs: These are made on a pre-order basis. Orders for delivery must be submitted by Thursday 9:00 PM ET to be delivered on the following Sunday. Pick-up orders must be placed 48 hours in advance. Currently, we are servicing the 5 NYC Boroughs only, until we have the best shipping method for these perishables.
Other Products: All other items will be shipped within 2 business days of order placement.
Other Products: All other items will be shipped within 2 business days of order placement.
Do You Ship Internationally?
Not at this time. We currently only ship within the U.S.
What Is Your Return Policy?
Cold-Pressed Juices and Elixirs – Freshness Guarantee: If you are not satisfied with the taste of your cold-pressed juices, please contact Guest Services within 3 days of receiving your shipment. We’ll work with you to resolve the issue, though please note that we may not be able to provide a full refund depending on the feedback received.
Cancellations: If you wish to cancel an order, please contact Guest Services as soon as possible. Cancellations must be made within 24 hours of placing an order. Outside of this window, we may not be able to guarantee the cancellation or provide a full refund.
Cancellations: If you wish to cancel an order, please contact Guest Services as soon as possible. Cancellations must be made within 24 hours of placing an order. Outside of this window, we may not be able to guarantee the cancellation or provide a full refund.
Can I Customize My Order?
Yes! You can customize your cold-pressed juice order. We offer 5-packs or 30-packs and allow you to choose your preferred juices within those quantities.
