Privacy Policy

This Privacy Policy outlines how Samira Soothes (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit our website or make a purchase from us. By using our website, you agree to the practices outlined below.

1. How We Protect Your Data and Information
We take your privacy seriously and have implemented appropriate security measures to protect your personal information. All sensitive data, including payment information, is processed through secure SSL encryption to safeguard your information from unauthorized access. Our systems are regularly updated to ensure your data remains secure.

We never sell, rent, or share your personal information with third parties without your explicit consent, except in cases where it’s necessary for processing your order or as required by law.

2. What Data We Collect and Why
We collect the following types of data:

  • Personal Identification Information: This includes your name, email address, phone number, billing address, and shipping address. We collect this information when you make a purchase, subscribe to our newsletter, or contact us for support.
  • Payment Information: When making a purchase, we collect payment information such as credit card details, but we do not store these details ourselves. Payments are securely processed by third-party payment providers.
  • Usage Data: We collect information about how you interact with our website, such as pages viewed, time spent on the site, and your IP address, for the purpose of improving our website’s functionality, user experience, and for marketing efforts.
  • Cookies: We use cookies to enhance your browsing experience. Cookies allow us to remember your preferences and improve website performance. You can manage your cookie preferences through your browser settings.

3. How We Use Your Data
Your data is used for the following purposes:

  • Order Processing: To process and fulfill your orders, including billing and shipping.
  • Customer Support: To respond to your inquiries, resolve issues, and provide after-sale support.
  • Marketing: With your consent, we may use your email address to send promotional materials, product updates, and news. You can unsubscribe at any time.
  • Website Improvement: We use data to analyze and improve our website, ensuring a better shopping experience for you.

4. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Your Rights
You have the right to:

  • Access the personal data we hold about you.
  • Request corrections or updates to your data.
  • Request that we delete your personal information, subject to applicable law.

To exercise these rights, please contact us at SamiraSoothes@gmail.com.

6. Disclaimer – Not a Medical Professional
Samira Soothes provides products made with herbal and plant-based ingredients intended to support general wellness. However, we are not medical professionals. Our products are not intended to diagnose, treat, cure, or prevent any disease or health condition. We strongly encourage consumers to consult with their doctor or healthcare provider before using any of our products, especially if you are pregnant, nursing, have a pre-existing medical condition, or are taking medication.

7. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will post the updated version on this page and notify you if necessary. Your continued use of our website after such changes constitutes your acceptance of the updated Privacy Policy.

Terms & Conditions

These Terms & Conditions govern the use of the website www.samirasoothes.com (the "Website") and the purchase of products from Samira Soothes. By using our Website or making a purchase, you agree to be bound by these terms.

1. General Terms of Use
By accessing or using our Website, you agree to comply with these Terms & Conditions, including any future modifications. We reserve the right to modify these Terms at any time, and such changes will be effective upon posting.

  • You must be at least 18 years old to use our Website or make a purchase.
  • You agree to provide accurate and complete information when creating an account or making a purchase.

2. Product Information
We strive to provide accurate descriptions and images of our products. However, we do not guarantee the accuracy, completeness, or reliability of the product information. All product descriptions, prices, and availability are subject to change without notice.

3. Order Acceptance and Cancellation
By placing an order on our Website, you are making an offer to purchase products subject to these Terms. We reserve the right to accept or decline your order, at our sole discretion, for reasons including, but not limited to, product availability, pricing errors, or fraudulent activity.

You may cancel an order for non-perishable products within 24 hours. Cancellations for perishable items such as cold-pressed juices and elixirs may not be possible once the order is processed, as these products are made on a pre-order basis.

4. Payment Terms
All payments must be made in full at the time of purchase. We accept major credit cards and other payment methods via our third-party payment processor.

5. Shipping and Delivery
We will ship products according to the information you provide during checkout. You are responsible for ensuring the accuracy of the shipping address.

Cold-Pressed Juices and Elixirs are made on a pre-order basis and are subject to a scheduled delivery window, typically on Sundays after orders are submitted by Thursday 9:00 PM ET.

Other products will be shipped within 2 business days of order placement.

Please refer to our Shipping & Returns Policy for more detailed information.

6. Return and Refund Policy
We want you to be happy with your purchase. Please refer to our Return & Refund Policy for the conditions under which returns and refunds are accepted.

7. Limitation of Liability
To the maximum extent permitted by law, Samira Soothes will not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or the purchase of our products.

Our total liability is limited to the amount you paid for the product, excluding shipping and handling.

8. Customer Responsibilities

  • You agree to use the Website for lawful purposes only.
  • You are responsible for maintaining the confidentiality of your account details, including your username and password, and for any activities that occur under your account.
  • You agree not to misuse or disrupt the Website or interfere with any other user's access.

9. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of the state of New York, USA. Any legal action or proceeding related to these Terms will be brought exclusively in the courts located in New York.

10. Contact Information
For any questions about these Terms & Conditions, please contact us at:
Email: SamiraSoothes@gmail.com
Phone: 718-724-4178
Address: 120 W 169th Street, Bronx, NY 10452

11. Medical Disclaimer
Samira Soothes does not offer medical advice. Our products are intended for general wellness and are not intended to diagnose, treat, cure, or prevent any disease. The information provided on this Website is for informational purposes only. Consumers should consult with a healthcare provider before using any of our products, especially if they are treating a medical condition, are pregnant or nursing, or are on medication. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.